Zipline Tour 

• Check-in 20 minutes before your tour departure. Tours depart at the time scheduled.
• Guide orientation and gear up
• Training course orientation with guides
• Zipline through our 7 line course with guides
• Gear down
• Check out our other fun activities for more adventure

• Meet at Valley Zipline Adventures - 8393 Hwy 95, Radium Hot Springs, BC.
• Park in the large parking lot (There is a billboard that says "Parking Turn Here")
• Walk up the path at the South end of the parking lot (There is a billboard that says "Zipline This Way")

• Closed-Toe, Tight Fitting Shoes are REQUIRED. Hiking boots or runners are most recommended. Vibram Fivefingers, crocs, water shoes, open-toed sandals, etc. are prohibited.
• Weather-appropriate clothing such as pants or longer shorts. No short shorts. 
• Sunscreen
• Water Bottle
• If you had a great time, bring cash to tip your guide! If you do not have cash, you can tip via debit/credit at the office. 

• 1.5 Hour Zipline Tour
• Guides
• All necessary equipment
• FUN
• Digital Photos of your Tour

• We do not provide rain gear on wet days, we do have ponchos for sale

• Please Check-In 20 Minutes Before your tour departure time. Tours depart at the time scheduled. 
• Late Arrivals - If you are late for the tour departure you booked, we may try to reschedule you based on availability. There is no guarantee of rescheduling and no refunds will be issued for guests who arrive late for their tour. 
• All guests must sign a waiver. Our digital waiver is included in your confirmation email. 

All Guests participating in a Zipline Tour must:

1. Sign a Release of Liability Waiver. Inform staff via the waiver if you have any pre-existing medical conditions or physical limitations that may affect you on your tour.
2. Receive the Mandatory Safety Orientation. This orientation includes a verbal description of the activities and a physical practice on the Training Course.
3. Wear closed-toe shoes and appropriate clothing.
4. Carry emergency medication with them when (e.g. asthma inhalers, epi-pens, etc.)
5. Wear the life safety equipment provided by Valley Zipline Adventures.
6. Remove any objects from their bodies that may get caught or tangled in the activities.
7. Tie back long hair.
8. Meet the required height and weight restrictions (see below).
9. Pregnant women are not allowed to participate in the Zip Line Tour.
10. Children 10 years of age and younger must be accompanied by a parent, guardian, or chaperon on tour.
11. Participants should have the appropriate physical capability to complete the tour. This includes the ability to sit down/stand back up without difficulty and participate in short uphill walks. Landing on ramps at speed is part of the experience. If you have questions about your physical capability to participate, please call our office. 

• For a 100% refund, cancellations and changes must be made at least 48 hours prior to the tour date. Cancellations MUST BE MADE OVER THE PHONE OR IN PERSON. Email Cancellations are not accepted for security purposes.
• No refund for cancellations or reschedules within the last 48 hours prior to the tour date.
• If you arrive on-site and choose not to participate in the tour, a 50% refund will be issued.
• Late Arrivals – Tours depart at the time slot booked. If you are late for the tour departure you booked we will try to reschedule you based on availability. There is no guarantee of rescheduling and no refunds will be issued for guests who arrive late for their tour.
• No-shows will be charged a 100% fee.
• Group Bookings of 10 or more are subject to a 7-day cancellation policy.
• If you need to cancel due to illness or a medical emergency, we require a doctor’s note from a local Invermere doctor/clinic in order to process a full refund.
• If you choose not to zipline once you start the training course, only a 50% refund will be issued. There is no refund if you choose to stop ziplining after you have crossed Line 1.
• All our tours operate RAIN OR SHINE. We do not refund for inclement weather unless the weather makes for an unsafe environment.
• We will cancel tours in the event of lightning or thunder; we will reschedule your tour or refund up to 100% of the tour price if this occurs. The refund amount may be based on the proportion of the tour completed.
• In high winds or other adverse conditions, Valley Zipline Adventures reserves the right to cancel or reschedule tours, based on management’s assessment of conditions. We will reschedule your tour or refund up to 100% of the tour price if this occurs. The refund amount may be based on the proportion of the tour completed.

*Please be aware, we reserve the right to refuse service in the following circumstances:*

• Participants are found to be under the influence of drugs or alcohol
• Inappropriate behavior/language to staff or other guests
• Anyone that does not meet our official weight restrictions

In any of these circumstances, a refund will not be permitted.